Seat Management

Seat Management

The Okaloosa County School District (OCSD) continues to seek the effectiveness of its current IT services and has implemented a system for the total management of all District personal computer-related technology called “Seat Management.” The Seat Management concept enables OCSD to work within annual budget limitations while avoiding technological obsolescence.

The term Seat Management relates to the concept that a user sits at a “Seat” and expects to receive computing services at an expected level of performance for a price per month. The hardware, software, peripherals, support, and LAN connectivity are all integrated into the seat price. Hardware “Refresh” will occur on a continuing schedule to provide the user with the expected level of performance.

Titan (formerly part of TelaForce, L-3, and CACI) was selected from a competitive bid process to provide computing services for the district's students, teachers, and administrators. Under the Seat Management contract, Titan will provide a full range of services to include:

  • End-User Based Platforms (ex: asset management, help desk, end-user support)

  • Enterprise Operation Services (ex: LAN/WAN, email, system and server administration)

  • Enterprise Application Services (ex: GRADES, website, and web server services)

Help Desk

OCSD employees, if you have any questions or are experiencing problems with your computer or your network access, please contact the OCSD Help Desk at Titan. Be sure you have your computer tag number ready. It can be found on your laptop or the desktop CPU (not the monitor).

Help Desk Contact Information

(850) 897-2966
Toll-Free: 1-844-814-2966
OCSDHD@okaloosaschools.com   OR   OCSDHD@titantechnologies.com

Help Desk Hours of Operation

Mon-Fri 6:00 AM - 5:00 PM

OCSD Self-Service Reset System

The OCSD Help Desk Self-Service Portal enables employees to create their own help desk tickets without having to contact the OCSD Help Desk by phone or by submitting an email. The Help Desk Self-Service Portal is convenient and easy to use.  Tickets can be submitted quickly online which will speed up the process of reporting and resolving IT issues. The portal is also a great resource for information regarding Apple iPad Support, GRADES Assistance, Network Account Requests, PAWS/AS 400 Support, Unblock Website Requests, and to check on the status of a ticket.  Employees can continue to call/email the Help Desk if needed.

Resources

Questions/Concerns

Dustin Keith, Specialist Seat Management Technology
 (850) 689-7151