We are excited to announce the renewal of our IT Seat Management (ITSM) Outsourcing contract, a vital part of our IT outsourcing strategy. This contract ensures that our technology infrastructure remains current and efficient, supporting both students and staff.

IT Outsourcing and Leasing
We don't typically purchase computers, servers, or Chromebooks outright. Instead, we lease these devices, which allows us to refresh our technology every three to five years depending on the device. This means that when old devices are up for refresh, they are replaced with new ones, ensuring that our technology stays up-to-date. The number of devices allocated to each school is based on student enrollment, making sure that all students have the necessary tools for their education.

Comprehensive IT Services
Our Seat Management contract includes more than just hardware. It also covers essential services such as network management, security, help desk support, software such as Office 365, and more. These services are crucial for the smooth operation of our schools and are all included in the equipment lease.

Seat Managed vs. Support Managed
There are two types of management under this contract:

• Seat Managed: The device is included in your monthly cost.

• Support Managed: The device is not included, but the school or department pays a monthly fee for Titan to provide services like network management, help desk support, and assembly.

Contract Development
The development of our Seat Management contract involves a competitive bidding process and input from multiple departments, including IT, Purchasing, Finance, and Curriculum. This collaborative approach ensures that the contract allows for the expedited integration of classroom technology, flexibility in devices and services, and comprehensive support for all OCSD employees, including administrative, instructional, and educational support staff.

Additional Updates
As part of our ongoing efforts to improve our technology infrastructure, the Mobile Learning program will be phased out between April and June as iPads are converted to the new contract to ensure they are included in our leasing and support structure.

We are excited about the continued benefits this contract brings to our District.

OCSD employees, if you have any questions or are experiencing problems with your desktop, laptop, mobile learning device (excluding mobile phones), or network access, contact the OCSD Help Desk. Be sure you have your computer tag number ready.

OCSD HELP DESK CONTACT INFORMATION 

Mon-Fri 6:00 AM - 5:00 PM
(850) 897-2966
Toll-Free: 1-844-814-2966
OCSDHD@okaloosaschools.com  

CLASSLINK HELP DESK

For ClassLink-related questions, please refer to: ClassLink Help Desk.

FOCUS HELP DESK CONTACT INFORMATION

For FOCUS-related questions, please contact: FOCUSHelp@okaloosaschools.com

OCSD HELP DESK SELF-SERVICE PORTAL

The OCSD Help Desk Self-Service Portal enables employees to create their own help desk tickets without having to contact the OCSD Help Desk by phone or by submitting an email. The OCSD Help Desk Self-Service Portal is convenient and easy to use. Tickets can be submitted quickly online which will speed up the process of reporting and resolving IT issues. The portal is also a great resource for finding answers to common questions, accessing how-to documents, and resolving minor issues prior to engaging support from the Help Desk. Employees can continue to call/email the Help Desk if needed.

• 2025-2030 ITSM Outsourcing Agreement (RFP 24-03)

Dustin Keith, Specialist Seat Management Technology
(850) 689-7151