OCSD Help Desk

Help Desk

Okaloosa County School District employees, if you have any questions or are experiencing problems with your computer or your network access, please contact the OCSD Help Desk at Titan (formerly TelaForce, CACI, and L-3). Be sure you have your computer tag number ready. It can be found on your laptop or the desktop CPU (not the monitor).

For Gradebook questions, please contact your school's Gradebook manager for assistance.

Help Desk Contact Information

Toll-Free: 1.844.814.2966

Help Desk Hours of Operation

Mon-Fri 6:00 AM - 5:00 PM

OCSD Self-Service Reset System

The OCSD Help Desk Self-Service Portal enables employees to create their own help desk tickets without having to contact the OCSD Help Desk by phone or by submitting an email.

The Help Desk Self-Service Portal is convenient and easy to use. Tickets can be submitted quickly online which will speed up the process of reporting and resolving IT issues. The portal is also a great resource for information regarding Apple iPad Support, GRADES Assistance, Network Account Requests, PAWS/AS 400 Support, Unblock Website Requests, and to check on the status of a ticket.

Employees can continue to call/email the Help Desk if needed.